March 4 2013

We've finally managed to make it all the way to the end of the Modular BPM COE series.  This fourth and final installment in the series covers the metrics and monitoring component.  In previous blog posts, I have discussed the other three components of the Modular BPM COE: Resourcing, Execution, and Governance.  

Within the Metrics and Monitoring component, we find the three main focus areas of IT Metrics, Customer Metrics, and LOB Metrics.  

About the Author

Brandon Dean

Brandon Dean is Executive Vice President for AVIO and focuses his time on building client relationships and directing sales, marketing, and strategy initiatives for AVIO. Prior to joining AVIO in 2008, Brandon spent time in various positions at Oracle, BEA Systems, and Fuego where he built a reputation as a thought leader in BPM strategy and implementation advisory services. 

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