In an earlier blog post, I outlined the four areas of a BPM COE: Governance, Resourcing, Execution, and Reporting and Metrics. In this particular post, I'm going to provide some additional details on the Governance aspect of the COE. As I mentioned in the earlier post, Governance can be one of the most difficult components of the COE to build due to the large number of constituents and high level within the organization that needs to be involved. In organizations where o
In my last blog post, I talked about the "BPM Tidal Wave" that often hits an organization after a successful initial project or POC. In order to support the tidal wave of projects, organizations often create a group responsible for the success of future BPM efforts. This group is often times called a Center of Excellence, but goes by many different names. Gartner calls it the BPM Center of Competency. I have been asked often what my vision of a BPM ena