Business Process Management, Second Edition: Practical Guidelines to Successful Implementations by John Jeston, Johan Nelis
Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals by Paul Harmon
BPMN Method and Style: A levels-based methodology for BPM process modeling and improvement using BPMN 2.0 by Bruce Silver
Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka and Paulette J. Keller
Improving Performance: How to Manage the White Space on the Organization Chart by Geary A. Rummler and Alan P. Brach
Agile and Iterative Development: A Manager's Guide by Craig Larman
User Stories Applied: For Agile Software Development by Mike Cohn
Agile Estimating and Planning by Mike Cohn
Lean Software Development: An Agile Toolkit by Mary Poppendieck