BPM Reading

Business Process Management, Second Edition: Practical Guidelines to Successful Implementations by John Jeston, Johan Nelis

Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals by Paul Harmon

Process Modeling

BPMN Method and Style: A levels-based methodology for BPM process modeling and improvement using BPMN 2.0 by Bruce Silver

Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka and Paulette J. Keller

Improving Performance: How to Manage the White Space on the Organization Chart by Geary A. Rummler and Alan P. Brach