Case Study
Modernizing Fulfillment Using MuleSoft
Customer Overview
The company had identified a number of growth opportunities, but a key operational inefficiency kept them from growing. Lacking effective integration between their backend ERP and the three web storefronts they serviced, they relied on a manual transcription of order data from the system of origin into their ERP. Not only did this introduce human error, but it meant that any volume increase necessarily entailed a corresponding man-hour increase.
The company had identified a number of growth opportunities, but a key operational inefficiency kept them from growing. Lacking effective integration between their backend ERP and the three web storefronts they serviced, they relied on a manual transcription of order data from the system of origin into their ERP. Not only did this introduce human error, but it meant that any volume increase necessarily entailed a corresponding man-hour increase.
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A Sneak Peak in the Case Study
AVIO leveraged the MuleSoft Anypoint Platform to create process- and system-layer APIs to automate the entry of online orders into the ERP and orchestrate subsequent processing.
The process APIs accept order data from various web stores. These process APIs then call system APIs, which execute the creation, updating, and fulfillment of orders in the client’s back-office ERP.
System APIs return status data to the online order portal to close the loop by delivering current and accurate order status data to the customer.
