Digital Challenges in Manufacturing Case Study

Our client specializes in parts manufacturing for various industries, including aerospace and chemical processing. Following a decision to shift away from its legacy system, the organization started its digital evolution journey by moving to the cloud for its quote to cash process.

Systems involved in the transformation included:

• Configure, Price, Quote (CPQ)
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)

The Challenge

Soon after the organization implemented the new system, issues emerged with challenges that included:

• Point-to-point integrations
• Customizations to CPQ, CRM, and ERP systems
• Need for manual intervention
• Lack of visibility and traceability
• Expensive and time-consuming maintenance

The Solution

AVIO was brought on to streamline the integrations and future-proof the foundation of the organization’s systems. We conducted a Proof of Concept (POC) to demo MuleSoft’s Anypoint Platform capabilities using issues the organization was facing. We also provided a strategy and roadmap that demonstrated how MuleSoft implementation could be used for various use cases between Salesforce CPQ, CRM, and IFS ERP that included:

• Customer transactions
• Parts
• Products
• Orders
• Order confirmation
• Tracking and shipment
• Order changes
• Order fulfillment

Results

AVIO’s MuleSoft implementation streamlined the organization’s systems with specific results that included:

• Improved process automation
• Increased visibility
• Improved data exposure across systems
• Increased security
• Fewer point-to-point Integrations
• Minimum customization to CPQ, CRM, and ERP systems
• Manual intervention
• Less maintenance