AVIO Consulting is a MuleSoft Premier Certified Partner with 15+ years of integration experience. Our objective is to enable our clients to operate their business the way they want to instead of being limited by what their IT systems do. With extensive implementation and managed services experience, AVIO is uniquely qualified to partner with clients to provide stable and reliable service delivery. AVIO believes in spending time to understand the client's business and how that ties to the components being managed and the service level agreements (SLAs) in place to ensure maximum benefit is delivered.

Expert

Optimal application and environment management

Time

Reduced downtime through proactive monitoring and a preventative approach

 

value

IT staff freed to work on transformational activities for improved business outcomes

Lower Cost

Predictable costs and reduced cost of ownership

Flexible support packages to suit client specific needs

Clients can choose from 3 standard offerings:

  • Platinum: 24x7 Incident Response & Resolution
  • Gold: 12x7 incident Response & Resolution
  • Silver: 12x5 Incident Response & Resolution

Proactive Monitoring of Applications, Services, and Environment

Full stack monitoring with event filtering, multi-channel notifications implemented either on-site or in the cloud. Notifications can include email and or online chat and messaging tools.

Environment and Application Administration

Leveraging the AVIO Best Practices Guide and highly qualified support staff with years of experience AVIO effectively and efficiently administers your environment ensuring the stability, performance, and integrity of its application interfaces and crucial components.

Development and Management Tools

State of the art development and management tools for increased visibility, efficiency, and productivity that include:

  • JIRA ITIL Certified Help Desk and Confluence Knowledge Base
  • 1-800 Support Number
  • Sophisticated CI/CD framework utilizing Jenkins pipelines for DevOps
  • Full Stack Monitoring with Event Filtering, Multi-Channel Notifications
  • Robust, client accessible dashboard

Customization and Enhancements

AVIO works with both business and IT teams to design and implement changes to enhance the ability of the services to meet the client needs.

Extensive Client Reporting

Increase the visibility and communication of events that impact the services provided by the environment to business and IT teams through regular reports that detail:

  • The status of issues and changes
  • SLA violations and planned mitigation efforts
  • Planned environment changes
Support

Environments Supported

MuleSoft On-Premise

Support includes implementation, solutions delivery, and comprehensive management of the environments themselves, as well your resident solutions.


MuleSoft CloudHub

Support includes implementation, solutions delivery, and comprehensive management. Utilizing AVIO’s in-house developed Application Reporting and Monitoring Service (“ARMS”) in conjunction with MuleSoft Cloudhub enables our customers to focus on delivering new APIs and integrations that drive business value instead of focusing on the tasks required to ensure development and production systems are operating efficiently.


MuleSoft on AWS

Support includes the installation, configuration and ongoing management of your MuleSoft environment and the services it supports.