AVIO is an Oracle Gold Partner in the IaaS, PaaS and Fusion Middleware space, focused on the integration and process technologies and methodologies. With extensive implementation and managed services experience, AVIO personnel are uniquely qualified to partner with clients to provide stable and reliable service delivery. AVIO believes in spending the time to understand the client's business and how that ties to the components that are being managed and the service level agreements (SLAs) in place to ensure maximum benefit is delivered.
Optimal application and environment management
Reduced downtime through proactive monitoring and a preventative approach
IT staff freed to work on transformational activities for improved business outcomes
Predictable costs and reduced cost of ownership
Flexible support packages to suit client specific needs
Clients can choose from 3 standard offerings:
- Platinum: 24x7 Incident Response & Resolution
- Gold: 12x7 incident Response & Resolution
- Silver: 12x5 Incident Response & Resolution
Proactive Monitoring of Applications, Services, and Environment
Full stack monitoring with event filtering, multi-channel notifications implemented either on-site or in the cloud. Notifications can include email and or online chat and messaging tools.
Environment and Application Administration
Leveraging the AVIO Best Practices Guide and highly qualified support staff with years of experience, AVIO effectively and efficiently administers your environment ensuring the stability, performance, and integrity of its application interfaces and crucial components.
Development and Management Tools
State of the art development and management tools for increased visibility, efficiency, and productivity that include:
- JIRA ITIL Certified Help Desk and Confluence Knowledge Base
- 1-800 Support Number
- Sophisticated CI/CD framework utilizing Jenkins pipelines for DevOps
- Full Stack Monitoring with Event Filtering, Multi-Channel Notifications
- Robust, client accessible dashboard
Customization and Enhancements
AVIO can work with both business and IT teams to design and implement changes that enhance the ability of the services to meet the client needs.
Extensive Client Reporting
Increase the visibility and communication of events that impact the services provided by the environment to business and IT teams through regular reports that detail:
- The status of issues and changes
- SLA violations and planned mitigation efforts
- Planned environment changes