Oracle Managed Services

AVIO is an Oracle Gold Partner in the IaaS, PaaS and Fusion Middleware space, focused on the integration and process technologies and methodologies. With extensive implementation and managed services experience, AVIO personnel are uniquely qualified to partner with clients to provide stable and reliable service delivery.

We've helped companies like:

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A true partner

AVIO believes in spending the time to understand the client's business and how that ties to the components that are being managed and the service level agreements (SLAs) in place to ensure maximum benefit is delivered.

Optimal application and environment management
Predictable costs and reduced cost of ownership
Reduced downtime through proactive monitoring and a preventative approach
IT staff freed to work on transformational activities for improved business outcomes

Environments supported

AVIO Managed Services deliver agile, expert IT management—the foundation of a robust digital enterprise and the reliable engine of innovative, disruptive customer pursuit on the high seas of digital-age change.

Oracle Fusion Middleware On-Premise

Support includes implementation, solutions delivery, and comprehensive management of the environments themselves, as well your resident solutions. Oracle Fusion Middleware components supported include:

  • SOA
  • BPM
  • OSB
  • WebLogic

Oracle Cloud Services

Support includes implementation, solutions delivery, and comprehensive management for:

  • Oracle Integration Cloud
    • Process Cloud Service
    • Integration Cloud Service
    • Visual Builder Cloud Service
  • SOA Cloud Service
  • API Platform Cloud Service
  • Infrastructure as a Service
  • Database Cloud Service
  • Java Cloud Service

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What do managed services cover?

We offer flexible packages to suit your needs

Flexible support packages to suit client specific needs.

Clients can choose from 3 standard offerings:

  • Platinum: 24x7 Incident Response & Resolution
  • Gold: 12x7 incident Response & Resolution
  • Silver: 12x5 Incident Response & Resolution

Proactive Monitoring of Applications, Services, and Environment

Full stack monitoring with event filtering, multi-channel notifications implemented either on-site or in the cloud. Notifications can include email and or online chat and messaging tools.

Environment and Application Administration

Leveraging the AVIO Best Practices Guide and highly qualified support staff with years of experience AVIO effectively and efficiently administers your environment ensuring the stability, performance, and integrity of its application interfaces and crucial components.

Development and Management Tools

State of the art development and management tools for increased visibility, efficiency, and productivity that include:

  • JIRA ITIL Certified Help Desk and Confluence Knowledge Base
  • 1-800 Support Number
  • Sophisticated CI/CD framework utilizing Jenkins pipelines for DevOps
  • Full Stack Monitoring with Event Filtering, Multi-Channel Notifications
  • Robust, client accessible dashboard

Customization and Enhancements

AVIO works with both business and IT teams to design and implement changes to enhance the ability of the services to meet the client needs.

Extensive Client Reporting

Increase the visibility and communication of events that impact the services provided by the environment to business and IT teams through regular reports that detail:

  • The status of issues and changes
  • SLA violations and planned mitigation efforts
  • Planned environment changes

About AVIO

We are fanatically dedicated to knowing you, because the more deeply we understand you, the more concrete and the more accurate our common goal of your digital success becomes. Once we both clearly see where you're going, we work together to settle you into your digital niche and identify strategies for adapting you to it most advantageously. And for seamless continuity from strategy to execution, our strategic helping hand becomes a technical helping hand.

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