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Claim denials often present tough obstacles for health insurance companies. Regulations like the Managed Care Reform Act of 1999 and the Appeal Clause from 2010’s Affordable Care Act both empower and encourage subscribers to contest refusal of coverage, so remaining on top of incoming appeals while handling complaints and grievances can pose a major challenge.

More companies are realizing that delivering great care is not just the right thing to do; it also makes great business sense”.

Raymond Joabar, Executive Vice President of American Express’ servicing organization, contends that “service is an increasingly important competitive advantage for companies, both large and small, that make doing business easy and put their customers’ needs first.”

Mule LogoThis is the second part of a two part blog series about the new capabilities of the Dataweave Tree and Values modules provided in Mule Runtime 4.2.2. As we have seen in Part 1, these modules can help us create more robust Dataweave scripts.

Mule LogoMule runtime 4.2.2 introduces two new modules: Tree and Values. This blog, Part 1,  will address the new Values module and touch briefly on the Tree module. Part 2 will go into more depth with the Tree module since it is a little more complex to use.

Compliance with government regulation can place a great deal of strain on a business by necessitating considerable additional work and due diligence. While many industries face the pressures of regulatory compliance, the financial services industry in particular must carefully comply with the law and provide evidence of compliance at all times.

By leveraging a process-focused, low-code platform like Appian, businesses can help ensure ongoing compliance with regulation and rapidly adjust to ongoing changes.


Since demands for Rapid Application Development have increased over the years, it has never been more important to release value-added applications quickly. Thanks to low code software platforms, we can decrease our time to deliver usable software. However, these applications still need mature practices like CI/CD (Continuous Integration / Continuous Delivery) to minimize the risk that each new feature introduces to the solution. CI/CD is critical to ensuring that new development does not break the existing features, thereby mitigating the risk to the business.


I often see software developers getting pressed to get things done quickly and efficiently as possible. This takes a step back to see how developers can work more efficiently as individuals and as part of a team.

System API's are a part of MuleSoft’s three-layer approach to integration in an application network. This blog post is working off the assumption that the reader has some familiarity with this approach. If not, you can find more information at API Led Connectivity and API Led Connectivity 101.

This article is the second in a two-part series that explores the problems and solutions I’ve found in managing a globally distributed project team.  Over the past 20 years, I have managed project teams that spanned the globe and others that were all located in the same office.  While the challenges with both types of teams are similar, the issues with teams that are spread out, sometimes across many time zones, many languages and many cultures, can be harder to overcome.

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