August 21 2019

Technology projects don’t have to be costly and time-consuming, at least not anymore. With the rise of low-code technology, businesses have a tool for building apps faster and reducing internal costs in the process. 

Low-code enables users of all development levels to create powerful applications quickly by building drag-and-drop UIs, using a visual design process, and DevOps capabilities that only require a click!

Your developers no longer have to tackle each project from scratch; they can use pre-built frameworks that provide a head start and accelerate the process every time. 

Low-code is solving one of the biggest problems in the business world. In one Forrester study, 74% of IT leaders said the inability to act quickly is one of the biggest challenges to achieving digital innovation. Low-code speeds up app development anywhere from six to twenty times the rate it takes to do the same project with custom code. In that same Forrester study, 100% of the businesses that used low-code saw an ROI from it. 

The reasons to use low-code are clear, but you may still wonder what kind of use cases it applies to.  

 

5 ways Using Low-Code Could Transform your Organization

The adoption of low-code, using a product like Appian, can bring a range of improvements to your business. Here are some of the top ones to consider: 

 

1. Unified Platform

Enterprise companies today have hundreds of different systems to try and provide the best customer service they can, and all too often, these systems do not work together seamlessly.  This results in more work for employees and slower results for the customer, equaling lower customer satisfaction.

Low-code platforms like Appian provide a single unified platform that can access integrated databases, web services, and legacy systems with the help of tools like MuleSoft. This allows you to quickly build a unified application to meet the needs of your customer at a higher rate. As one example, Aviva, an enterprise insurance company, used low-code to build a platform that unifies 22 connected legacy systems into one unified platform. This change brought all of their call center operations into one application, vastly simplifying the processes for employees.

 

2. Implementing AI 

The artificial intelligence (AI) field is growing and is full of opportunities for businesses. AI products can save employees time and improve outcomes by taking on jobs technology can perform with more speed and effectiveness than humans. The first challenge that many companies struggle with is overcoming the initial obstacle of not knowing how to incorporate AI into the business. 

Low-code technology allows for the adoption of AI services easy and fast. For example, Appian incorporates out-of-the-box Google AI services that will allow you to leverage sentiment analysis and entity recognition. 

 

3. Improving CX

One of the most important factors in business success is delivering a satisfying customer experience (CX). Low-code can help with that in a few different ways. 

Being able to communicate/engage with your customers where they happen to be is key to providing a satisfying customer experience whether it is on the phone, through social media, or via a chatbot. 

Low-code allows you to rapidly build applications that enable omnichannel engagement in a single view, thus providing your customers with the correct information when they need it at an accelerated rate.

 

 4. Business Process Optimization

 Having effective business processes can be the difference between an organization being successful or not. With low-code development, organizations can adapt to their changing needs by creating and optimizing mission-critical processes at a much faster rate.

What makes low-code technologies a must-have when it comes to business process optimization, is the ability to develop processes when needed but also monitor how current processes can be improved. In Appian, drag-and-drop process design enables the speed and real-time monitoring capabilities to help identify bottlenecks in your current processes. 

 

 5. Mobile Access

 Both employees and customers increasingly demand apps they can use anywhere, from the device of their choice. Low-code frees up developer's time, allowing them to optimize for every platform from desktop to mobile.

For every app you create or update, adding mobile access is now a top priority. Low-code makes building out mobile versions of your apps simple. 

 

Get Started with Low-Code

84% of enterprises have started using low-code to improve IT efficiency and increase the speed of app development. Your organization has a lot to gain by doing the same.

To make low-code work for your particular needs, seek an experienced delivery partner who can determine the best use cases for implementing low-code in your organization, and create a solid plan for getting started. 

AVIO brings not only over ten years of experience successfully working on tech projects with clients, but we also have experience with Appian specifically. Appian is the market leader in low-code technology and top choice for companies considering low-code and AVIO can get your team up to speed on it.   


 

About the Author

Ben Bassett

Ben has over 11 years of experience as an established business analyst with proven experience overseeing cross-functional teams throughout the end-to-end lifecycle of complex projects and programs.  Recently he has received both a Business Analyst and Level 1 credential from Appian.

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