Mobility is now a given. More employees work long hours away from the office and many customers will throw the book at a company that doesn’t support user-friendly apps. This is a world that turns traditional notions about operational best practices upside down. Mobility is unclaimed territory with seemingly unlimited opportunities. Mobile BPM is the key to delivering what customers and employees want.
Mobile apps play an increasingly important role in the retail and financial services sectors. In financial services, integrated mobile payment strategy is expected by a vast majority of customers. When was the last time you heard someone say “I’m so glad my bank doesn’t have a mobile app?” Consumers want to order everything from takeout to contacts without moving off their couch.
IT and business leaders must now consider everything from tools, to security (never a small task when it comes to mobile), governance, movement towards bring your own device (BYOD) and then of course, deployment. All these complex factors can start to feel like staggering hurdles and barriers to overcome. So many continue to put off mobility for “another day.”
A well-thought out mobile BPM initiative can lay the groundwork for businesses struggling with concept or delivery to successfully build and thrive in a mobile world. Prepare to incorporate customization and procurement of off the shelf solutions, as well as invest in developing your own mobile applications. All while keeping in mind that rigid controls will not work like they did for legacy applications.
Oracle’s BPM Workspace mobile application is a great example of what mobile BPM can offer to IT specifically, check out their two-minute iPad demo for Business Process Management (BPM). Then check your mobile BPM IQ with TechTarget’s mobile BPM quiz. Curious to take the next step? Contact us to learn more!